HAMKORBANKDA MIJOZLARGA XIZMAT KO‘RSATISH AMALIYOTI TAHLILI
;
https://doi.org/10.5281/zenodo.20373422;
Hamkorbank, front-ofis, mijozlar bilan munosabatlar, xizmat sifati, xizmat ko‘rsatish jarayoni, bank xodimlari, malaka oshirish, mijoz qoniqishi, standartlar, taklif va tavsiyalar.Abstrak
Ushbu tezisda “Hamkorbank” misolida banklarda mijozlarga xizmat ko‘rsatish jarayonlari tahlil qilinadi. Tezisning maqsadi – bankning front-ofis faoliyati, mijozlar bilan munosabatlar va xizmat sifatini oshirish yo‘llarini aniqlashdir. Ish davomida “Hamkorbank”ning amaliy tajribasi, front-ofis xodimlarining ish jarayoni va mijozlar fikri tahlil qilinadi.Iqtiboslar
Abdukarimov, O. – Bank xizmatlari va mijozlar bilan munosabatlar – Toshkent: Moliyaviy nashriyot, 2020
Akbarov, M. – Bank xodimlari malaka oshirish tizimi – Toshkent: Iqtisodiyot nashriyoti, 2019
Azizova, D. – Front-ofis faoliyati va mijozlar bilan ishlash – Toshkent: Moliyaviy nashriyot, 2021
Karimova, N. – Mijozlarga xizmat ko‘rsatish standartlari – Toshkent: Bank nashriyoti, 2018
Mustafayeva, B. – Bank xizmatlari samaradorligini oshirish metodlari – Toshkent: Moliyaviy nashriyot, 2022
Qodirov, S. – Bank xizmatlari va raqobatbardoshlik – Toshkent: Iqtisodiyot nashriyoti, 2020
Sa’dullayev, F. – Mijoz qoniqishi va bank xizmatlari – Toshkent: Bank nashriyoti, 2019
Tursunov, R. – Zamonaviy bank xizmatlari va amaliyot – Toshkent:
Moliyaviy nashriyot, 2021
Hamkorbank – Rasmiy sayt: https://www.hamkorbank.uz
Deloitte – Banking Customer Experience Survey:
https://www2.deloitte.com/global/en/pages/financial-services
Oxford Business Group – Uzbekistan Banking Report 2022: https://oxfordbusinessgroup.com
World Bank – Customer Service in Banking Sector: https://www.worldbank.org
International Finance Corporation (IFC) – Improving Customer Experience in Banks: https://www.ifc.org/
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