HAMKORBANKDA MIJOZLARGA XIZMAT KO‘RSATISH AMALIYOTI TAHLILI
DOI:
https://doi.org/10.5281/zenodo.20373422Keywords:
Hamkorbank, front office, customer relations, service quality, service process, bank employees, training, customer satisfaction, standards, suggestions and recommendations.Abstract
This thesis analyzes customer service processes in banks using the example of “Hamkorbank”. The purpose of the thesis is to identify ways to improve the bank's front office activities, customer relations, and service quality.References
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Moliyaviy nashriyot, 2021
Hamkorbank – Rasmiy sayt: https://www.hamkorbank.uz
Deloitte – Banking Customer Experience Survey:
https://www2.deloitte.com/global/en/pages/financial-services
Oxford Business Group – Uzbekistan Banking Report 2022: https://oxfordbusinessgroup.com
World Bank – Customer Service in Banking Sector: https://www.worldbank.org
International Finance Corporation (IFC) – Improving Customer Experience in Banks: https://www.ifc.org/
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